Terms & Conditions

Effective Date: 22 May 2024

Welcome to Northumberland Meats! By accessing our website or placing an order, you agree to the terms outlined below. If you do not agree with these terms, please exit the website. Please note that these terms may be updated from time to time, so we encourage you to check for any changes.

Definitions

  • “Northumberland Meats”: Refers to our company, Northumberland Meats.

  • “You”: Refers to the individual or entity using our services or placing an order.

  • “Website”: The domain www.northumberlandmeats.co.uk/

  • “Products”: The items available for sale on our website.

  • “Order”: The products you purchase and schedule for delivery or collection.

  • “Subscription Order”: A recurring order scheduled for regular delivery.

  • “Delivery”: The act of delivering the products to your specified address.

  • “Order Deadline”: The cut-off time for changes or cancellations to your order.

1. About Us

1.1 Northumberland Meats is a business partnership based in Northumberland, operating this website to offer quality products.

1.2 You can contact us through the details provided on our Contact Us page.

2. Products

2.1 We regularly review and adjust our product prices. As such, prices may change without prior notice.

2.2 While we take great care to ensure product descriptions, images, prices, and information are accurate, occasional inaccuracies, errors, or omissions may occur. We do not accept liability for any such discrepancies.

2.3 Many of our products are sourced from independent, small-scale farmers and producers. As a result, product availability may vary. While we aim to maintain consistent stock levels, some items may be temporarily unavailable.

2.4 Our products are priced by unit. The weight shown is for guidance only. Due to natural variations, the exact weight of products may differ, and we cannot guarantee the minimum or maximum weight specified. While we do not accept liability for underweight or overweight products, we strive to meet weight expectations and adhere to the minimum weight.

All product prices include any applicable VAT.

3. Purchasing Products

3.1 Adding Products to Your Basket
To purchase products from us, simply add each item to your shopping basket, referred to as "My Basket" on our website. Please note, you must be at least 18 years of age to place an order.

3.2 Managing Your Basket
You have the flexibility to add, remove, or adjust product quantities in your shopping basket before confirming your order.

3.3 Minimum Spend Requirement
Orders placed with Northumberland Meats may be subject to a minimum spend requirement. We reserve the right to modify or introduce new minimum spend conditions at our discretion.

3.4 Delivery Charges
Before payment is requested, we will clearly display the applicable delivery charge. This charge, referred to as the “Delivery Charge,” will vary depending on your selected delivery option (see Section 7.1 for details).

Once your order is confirmed, you will receive an email confirming your order, followed by another email with details for your designated delivery day.

3.5 Order Acceptance
An order is considered accepted once you see the order confirmation message on our website. You will also receive an order confirmation email detailing the products, their prices, and the delivery information. The contract for the sale of products is formed when we accept your order. If you notice any discrepancies or errors in your confirmation, please contact us as soon as possible.

4. Payment

4.1 Valid Payment Method
To complete your purchase, you must provide accurate details for a valid credit or debit card.

4.2 Security of Payment Information
We take the security of your payment information seriously. Key points regarding payment security:

  • Your card details are encrypted and securely stored within our systems.

  • Payments are processed by a fully PCI-compliant third-party provider.

  • Neither Northumberland Meats staff nor any other third parties have access to your card details.

  • We use your payment information solely for automatic payment processing related to subscription orders.

  • We implement secure authentication technology to protect against fraud.

4.3 Order Suspension or Cancellation
We reserve the right to suspend or cancel your order and any related deliveries under the following circumstances:

  • If we are denied authorization from your card issuer.

  • If a payment is rejected by your bank.

In such cases, please contact us promptly to arrange payment. Once the payment is successfully processed, you may proceed with placing another order.

5. Orders

5.1 Adjusting Your Order
If you add or remove items from your order, we will adjust the charges accordingly based on the changes.

5.2 Order Modifications
You may modify your order at any time, provided you contact us at least 48 hours before the scheduled delivery date.

5.3 Modification and Cancellation Deadlines
Orders can be modified or cancelled before the specified order deadline.

5.4 Order Processing After Deadline
Once the order deadline has passed, your order will be processed, and payment will be taken as outlined in Section 5.2.

5.5 Cancellation Policy
As we specialize in perishable goods, we regret that we cannot cancel orders or issue refunds after the order deadline. Cancellations will apply to the subsequent order.

5.6 Order Reminder Email
We will send a reminder email 48 hours before the order deadline to keep you informed.

5.7 Out-of-Stock Items
If an item is temporarily out of stock for your chosen delivery date, we may substitute it and notify you via your order note. Alternatively, we will contact you to arrange one of the following:

  • A refund

  • A suitable replacement

  • Delivery at a later date

5.8 Order Acceptance and Refusal
We accept orders at our discretion and reserve the right to refuse any order without explanation.

5.9 Scheduled Delivery
Once your order is processed and the order deadline has passed, it will be scheduled for delivery according to our system.

6. Deliveries

6.1 Delivery Process
We use a reliable courier service for deliveries. Key points include:

  • Your order will be delivered on the date specified in your order confirmation.

  • If unforeseen events cause delays, we will promptly inform you of a revised delivery date.

  • If delivery is delayed by more than 36 hours or fails to reach you, we will arrange either a full refund or a replacement.

Unforeseen events may include adverse weather, strikes, vehicle breakdowns, traffic congestion, supplier issues, and other factors beyond our control.

6.2 Timely Delivery
In most cases, your delivery will arrive within 24 hours from our butchery to the address provided. All orders are dispatched for next-day delivery, with shipping occurring the day before your selected delivery date.

6.3 Receiving Your Delivery
It is your responsibility to ensure someone is available to receive your delivery. If you are unavailable, please contact us to arrange a redelivery.

6.4 Liability for Lost Deliveries
Once someone has received the delivery, or the courier has left it at your specified location, we cannot accept liability for any loss or further delays. If you do not receive your delivery, please notify us within 24 hours, and we will take steps to resolve the issue, including contacting our drivers or tracking the shipment to ensure a prompt replacement.

6.5 Accurate Delivery Details
It is essential that the delivery details you provide are accurate. If you provide incorrect address information, please notify us immediately. We will make every effort to deliver to the revised address. However, if delivery is not feasible, we cannot be held responsible for any resulting loss.

6.6 Refused Deliveries
If your delivery is refused or not accepted at the specified address, we regret that we cannot offer a replacement.

6.7 Packaging and Freshness
All products are securely packaged in recyclable cardboard boxes with ice to ensure they remain frozen for up to 24 hours.

6.8 Delivery Locations
We are unable to deliver outside England, Scotland, and Wales. For specific details on eligible delivery areas, please refer to our Delivery Page.

6.9 Collection by You
If you have opted for collection, you may pick up your order from our premises during working hours (11 am–3 pm on weekdays, excluding public holidays).

7. Complaints, Returns & Refunds

7.1 Customer Satisfaction
Our goal is to ensure your complete satisfaction with the products you receive. If you encounter any issues or are dissatisfied with your goods, please reach out to us. We are committed to resolving the situation promptly and to the best of our ability.

7.2 Refunds and Replacements
Refunds or product replacements are at our discretion. Each case is assessed individually to ensure fairness and customer satisfaction.

7.3 Making a Complaint
If you wish to make a complaint, please contact our customer service team using the details provided on our [Contact Us] page. We aim to respond to all complaints as quickly as possible and address your concerns effectively.

7.4 Contact Details
You can reach our customer service team by telephone at 01289 388202 or by email at office@northumberlandmeats.co.uk

8. Website Information and Liability

8.1 General Information
The content of the pages on this website is for general information and use only. It is subject to change without prior notice.

8.2 Accuracy & Reliance
We make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics on this website. Any reliance you place on such information is at your own risk.

8.3 User Responsibility
Your use of any information or materials on this website is entirely at your own risk. We will not be liable for any consequences arising from such use. It is your responsibility to ensure that the content or information available on this website meets your specific requirements.

8.4 Limitation of Liability
In no event will we be liable for any loss or damage, including indirect or consequential loss or damage, arising from:

  • Loss of data

  • Loss of profits

  • Use of this website

8.5 Third-Party Links
This website may contain links to third-party websites that are not under the control of Northumberland Meats. We have no control over the nature, content, or availability of those external sites. The inclusion of any links does not imply a recommendation or endorsement of the views expressed within them.

8.6 Website Availability
While we strive to keep the website up and running smoothly, we do not accept responsibility, nor will we be liable, for the website being temporarily unavailable due to technical issues beyond our control.

8.7 Ownership of Website Content
This website contains material that is owned or licensed by us, including its design, appearance, and graphics. Unauthorized reproduction, including using, printing, or copying material from this website, is prohibited unless explicitly stated in Section 10.3 (e.g., browsing, product selection, or order placement). Framing this website is also prohibited.

9. Privacy Policy & Cookie Policy

9.1 Protection of Personal Information
When using our website, you may provide us with personal information. We take your privacy seriously. The collection, protection, and use of this information are outlined in our Privacy Policy.

9.2 Use of Cookies
Our website uses cookies—small text files stored on your device when you visit. Here's what you need to know:

What are cookies?
Cookies are used to enhance your browsing experience by remembering your preferences and delivering personalized content.

Types of Cookies We Use:

  • Functional Cookies: These are essential for the proper functioning of our website. They enable features such as remembering your login details or items in your shopping cart.

  • Analytical Cookies: These help us analyze website traffic and improve our services. They collect anonymous data about how users interact with our site.

  • Third-Party Cookies: Some third-party services (e.g., social media platforms, analytics tools) may set cookies on our site. We have no control over these cookies.

Your Consent
By continuing to use our website, you consent to the use of cookies as outlined in our Privacy Policy.

Managing Cookies
You can adjust your browser settings to control or delete cookies. However, please note that disabling cookies may impact certain features of our website.

10.Copyright & Trademarks

10.1 Ownership and Copyright
This website and its content are copyrighted by Northumberland Meats. All rights are reserved.

10.2 Third-Party Rights
We acknowledge the copyright, trademarks, brand names, and product titles of third parties displayed on our website.

10.3 Permissible Uses
While respecting our rights, you may engage in the following activities with the content on this website:

  • Personal Use: You may print or download extracts to a local hard disk for personal and non-commercial use.

  • Sharing with Third Parties: You may share the content with individual third parties for their personal use, provided you acknowledge this website as the source of the material.

  • Social Media Sharing: Feel free to share a direct link to this website or its content on social media platforms.

10.4 Restrictions
Without our express written permission, you may not distribute, commercially exploit, or store the content on any other website or electronic retrieval system.

11. Liability, Warranties & Applicable Law

11.1 Limitation of Liability
We accept no liability for any representations, including unforeseeable losses or business-related losses (such as loss of reputation, profits, trade, or business opportunities).

11.2 Maximum Liability
Our total liability under these terms and conditions shall not exceed the purchase price of the products in question.

11.3 Events Beyond Our Control
We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control. These events may include adverse weather conditions, strikes, vehicle breakdowns, traffic congestion, supplier issues, courier capacity constraints, or other unforeseen circumstances.

11.4 Rights and Transfers
You are not entitled to assign, sub-license, or transfer any of your rights under these terms and conditions to any third party.

11.5 Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.

11.6 Severability
If any provision within these terms and conditions is deemed invalid by a court of competent jurisdiction, the invalidity of that provision will not affect the validity of any other provisions within these terms and conditions.

If you have any questions about these terms and conditions please contact us.